Terms of Use

Last updated: April 2026

1. Company & Services

Vento Labs Pte. Ltd. (UEN 202504485G), a company incorporated in Singapore ("we," "us," or "our"), provides AI automation consulting, implementation, and training services. By engaging our services, you agree to these terms.

2. Free AI Assistant Setup

Vento Labs offers a complimentary AI assistant setup as a demonstration of our capabilities. There is no obligation to purchase additional services. You are free to keep the setup and end the engagement after the initial deployment.

The free setup includes a basic AI assistant configuration as described during the discovery call. Any customization, additional features, or ongoing maintenance beyond the initial setup constitutes paid services.

Infrastructure costs (cloud hosting, AI model API usage) are the responsibility of the client and are billed directly by the respective providers.

3. Client Responsibilities

  • Provide accurate information about your business processes and requirements
  • Ensure necessary access to systems and tools required for implementation
  • Review and approve deliverables in a timely manner
  • Pay infrastructure costs (AI model APIs, hosting) on your own accounts
  • Comply with applicable laws regarding AI usage in your industry

4. Intellectual Property

Custom automations, configurations, and workflows created for your business belong to you. Our proprietary methodologies, templates, and tools remain our intellectual property. Open-source components are governed by their respective licenses.

5. Data Handling

We access client data solely for the purpose of implementing and maintaining agreed-upon automations. We do not store, sell, or share client data beyond what is necessary for service delivery. See our Privacy Policy for details.

6. Limitation of Liability

AI-powered systems may produce inaccurate or unexpected outputs. While we implement safeguards, guardrails, and testing procedures, we cannot guarantee 100% accuracy of AI-generated content or decisions. Clients should implement appropriate review processes for critical operations.

Our liability is limited to the fees paid for services in the preceding 12 months. We are not liable for indirect, consequential, or incidental damages.

7. Termination

Either party may terminate the engagement with 14 days written notice. Upon termination, we will provide all necessary credentials, documentation, and knowledge transfer to ensure continuity of your automations.

8. Governing Law

These terms are governed by the laws of the Republic of Singapore. Disputes shall be resolved through good-faith negotiation before pursuing formal remedies.

9. Changes to Terms

We may update these terms from time to time. Significant changes will be communicated to active clients via email. Continued use of our services constitutes acceptance of updated terms.

Questions? Contact us at alexey@ventolabs.com.